Terms of service

This is a translation. In case of any difference, the Dutch version applies.

Last updated: 16 October 2026

Article 1. Who are we?

Shoptique, trading as Undé Jean Jonxisstraat 32 3075 RT Rotterdam The Netherlands Email: info@byunde.com Website: byunde.com Chamber of Commerce (KvK): 99102552 VAT ID: NL005372068B44

In these terms, we refer to ourselves as "Undé" or "we". "You" means the consumer who orders from us.

Article 2. Applicability

2.1 These terms apply to every offer from Undé and to every order you place via byunde.com.

2.2 Before you order, you can read and save these terms. You can find them at the bottom of every page of our webshop and at checkout.

2.3 In addition to these terms, our Shipping and Delivery Policy, our Returns and Refund Policy and our Privacy Policy apply. If these texts conflict, the provision most favourable to you applies.

2.4 Nothing in these terms limits your statutory rights as a consumer.

Article 3. The offer

3.1 We describe our products as clearly and accurately as possible. Images show the product as accurately as possible, but colours may differ slightly depending on your screen.

3.2 Each product shows the price, the main features, size information, materials and any warnings.

3.3 Obvious mistakes or errors in the offer, such as a clearly incorrect price, are not binding on us. In that case, we will contact you and you may choose whether you still want the order at the correct price or a refund.

3.4 Temporary offers, discount codes and bundle discounts apply while the promotion runs and while stocks last. The conditions of a promotion are stated with that promotion. A bundle discount only applies if you keep the full quantity. If you return part of a bundle, we charge the pairs you keep at the price that applies to that quantity. How this works is explained in our Returns and Refund Policy.

Article 4. The contract

4.1 The contract is concluded when you complete your order using the "Place order" button (or a button with similar wording) and your payment has been successful.

4.2 You will immediately receive a confirmation by email. It contains your order, the price and a link to these terms.

4.3 If a product turns out to be out of stock after you have ordered, we will let you know as soon as possible, and in any case within 5 working days. You can then choose to wait or to get your money back.

4.4 We may refuse or cancel an order if there is a valid reason, for example a suspicion of fraud. If you have already paid, we will refund you immediately.

4.5 Before you order, you will see an overview of your order, the price and the shipping costs at checkout. Until you click "Place order", you can still change everything.

4.6 We keep a record of your order. You can find the details in your confirmation email and, if you have a customer account, in your account.

4.7 You can conclude the contract in Dutch or English, depending on the language you choose in our webshop. In case of any difference between the translations, the Dutch version applies.

Article 5. Prices

5.1 All prices are in euros and include VAT.

5.2 Shipping costs are not included in the product price. You will always see them before you complete your order. More information can be found in our Shipping and Delivery Policy.

5.3 The price you see at checkout is the price you pay. Price changes after your order do not apply to your order.

Article 6. Payment

6.1 You pay at checkout. You can choose from the payment methods shown at checkout, such as iDEAL | Wero, Bancontact, credit card, Apple Pay, PayPal and Klarna.

6.2 If you pay later via Klarna, Klarna's terms also apply. Klarna may carry out a credit check.

6.3 We ship your order once payment has been received or confirmed by the payment provider.

Article 7. Delivery

7.1 We deliver to the Netherlands and Belgium. How and when we deliver is set out in our Shipping and Delivery Policy.

7.2 We will deliver your order within 30 days in any case. If we fail to do so, you may give us a reasonable additional period. If we still do not deliver within that period, you may cancel the purchase free of charge and we will refund the full amount.

7.3 Until you receive your order, loss and damage are at our risk. This does not apply if a parcel is lost because the address you provided was incorrect or incomplete and could no longer be corrected before we handed it to PostNL. A PostNL error with a correct address remains our responsibility. See also our Shipping and Delivery Policy.

Article 8. Right of withdrawal

8.1 You have a 14-day cooling-off period. It starts on the day after you receive your order. Within that period, you can withdraw from the purchase without giving a reason.

8.2 You can withdraw using the "Withdraw from purchase" button in our webshop, by email to info@byunde.com, or with the model withdrawal form in our Returns and Refund Policy.

8.3 After notifying us, you return the products within 14 days. The cost of returning them is at your own expense.

8.4 We will refund you within 14 days of your notification, including the original shipping costs if you return the entire order. We may wait to refund until we have received the products or until you have shown that you have returned them.

8.5 Please handle the product and its packaging with care during the cooling-off period. If you have handled the product more than necessary to assess it, we may deduct the loss in value.

8.6 Exception for broken seals. For hygiene reasons, our training pants are individually sealed. If you break the seal of a pair after receipt, the right of withdrawal lapses for that pair. You can return unopened pairs as normal.

8.7 All details about withdrawal, returns and refunds can be found in our Returns and Refund Policy.

Article 9. Conformity and guarantee

9.1 We guarantee that our products conform to the contract, to the description in our webshop and to what you may reasonably expect with normal use. This statutory right always applies, even if the seal has been broken.

9.2 Have you received a wrong or damaged product, or does a product break sooner than you may reasonably expect, while you have used it according to the washing and use instructions? Email us at info@byunde.com with a short description and, where possible, a few photos. You can choose a new product. If that is not possible or not reasonable, we will refund the purchase price. In that case, the shipping costs are on us.

9.3 Please report a defect as soon as possible, and in any case within 2 months of discovering it.

9.4 Normal wear from wearing and washing is not covered, such as pilling, a slightly lighter print, elastic that becomes softer over time or an absorbent layer that absorbs slightly less after many washes. The same applies to damage caused by not following the washing and use instructions.

Article 10. Use of our products

10.1 Our training pants help your child make the transition from nappies to underwear. They catch a small accident, such as a few drops or a small wee, so your child feels wet without everything leaking through straight away. With a full wee or a bowel movement, moisture or mess may leak through. The pants are not a replacement for a nappy, including at night.

10.2 Follow the washing and use instructions on the label and on the product page. Do not let your child play unsupervised with the label or the packaging.

Article 11. Liability

11.1 For damage caused by us or by our products, we are liable as provided by law.

11.2 This article does not limit your statutory rights.

Article 12. Force majeure

12.1 If we cannot deliver, or cannot deliver on time, due to force majeure, for example a strike at the carrier, extreme weather or a disruption beyond our control, we will let you know as soon as possible.

12.2 If the force majeure lasts longer than 30 days, you may cancel the order free of charge and we will refund you in full.

Article 13. Complaints

13.1 Not happy with something? Email us at info@byunde.com and describe your complaint as clearly as possible.

13.2 We will respond to your complaint within 14 days, usually much sooner. If we need more time, we will let you know within those 14 days when you can expect a full response.

13.3 If we cannot resolve it together, you can submit your dispute to the competent court (see article 16).

Article 14. Privacy

How we handle your personal data is explained in our Privacy Policy.

Article 15. Intellectual property

All texts, photos, designs and the logo on byunde.com belong to Undé or are used with permission. You may not copy them or use them for purposes other than personal use without our permission.

Article 16. Applicable law and disputes

16.1 Dutch law applies to these terms and to every contract with Undé.

16.2 If you live in Belgium, you retain the protection of the mandatory Belgian consumer rules.

16.3 Disputes are submitted to the competent court. As a consumer, you may also go to the court in the place where you live.

Article 17. Changes

We may change these terms. The new version is published with its date on our webshop. Your order is subject to the terms that were on our webshop on the day you placed your order.