Shipping policy
This is a translation. In case of any difference, the Dutch version applies.
Last updated: 15 October 2026
At a glance
• Ordered before 4 pm on a working day? We hand your order to PostNL the next working day.
• Delivery: in the Netherlands usually within 2–3 working days of your order, in Belgium within 3–4 working days.
• Shipping costs: Netherlands €4.95, Belgium €6.95.
• Free shipping in the Netherlands from 3 training pants.
• Always with track & trace, so you can see exactly where your parcel is.
• Parcel lost? We send a new order or refund your money. You choose.
1. General
1.1 This policy applies to orders placed by consumers via byunde.com, the webshop of Shoptique, trading as Undé.
1.2 We ship all orders ourselves from Rotterdam. We deliver to the Netherlands and Belgium.
1.3 This policy does not affect your statutory rights as a consumer.
2. Order processing
2.1 If you order on a working day before 4 pm and your payment has gone through, we hand your order to PostNL the next working day.
2.2 Orders received after 4 pm, at the weekend or on a Dutch public holiday are treated as placed on the next working day.
2.3 Working days are Monday to Friday, excluding Dutch public holidays.
2.4 During busy periods or due to circumstances beyond our control, processing may occasionally take longer. If so, we will let you know as soon as possible.
3. Shipping and track & trace
3.1 We ship with PostNL. Smaller orders are sent as a letterbox parcel, larger orders as a standard parcel. The shipping method depends on the size and weight of your order.
3.2 Every shipment has track & trace. Once your order is on its way, you will receive an email with a link to follow your parcel.
4. Shipping costs
4.1 You will always see the shipping costs before you complete your order.
4.2 Netherlands: €4.95. Shipping is free from 3 training pants.
4.3 Belgium: €6.95.
4.4 Temporary free shipping promotions are clearly shown in the webshop and at checkout.
5. Delivery time and delays
5.1 In the Netherlands you will usually receive your order within 2–3 working days of ordering, in Belgium usually within 3–4 working days. If you order after 4 pm or at the weekend, we count from the next working day.
5.2 These delivery times are PostNL estimates, not a guarantee. We have no control over delays at PostNL after we have shipped your parcel. We do not offer compensation for such delays, but we are happy to help you find out where your parcel is.
5.3 We will deliver your order within 30 days in any case. If we fail to do so, you may give us a reasonable additional period. If we still do not deliver within that period, you may cancel the purchase and we will refund the full amount, including shipping costs.
6. Lost or damaged parcel
6.1 Has your parcel not been delivered 5 working days after shipping, and has the track & trace status stopped changing? Please email us at info@byunde.com. We will look into it with PostNL.
6.2 If your parcel turns out to be lost, we will send a new order free of charge or refund the full amount, including shipping costs. You choose.
6.3 Does track & trace show your parcel as delivered, but you have not received it? Please check with your neighbours and in PostNL's delivery notification. If you cannot find it, let us know and we will sort it out together.
6.4 Has your order arrived damaged? Please send us a photo of the packaging and the products as soon as possible via info@byunde.com. We will send a replacement or refund you.
7. Delivery address
7.1 Please check your delivery address carefully at checkout. You are responsible for providing a correct and complete address.
7.2 Is your address wrong? Email us as soon as possible. As long as your order has not yet been handed to PostNL, we will change it free of charge.
7.3 If your parcel is returned to us because the address you provided was incorrect or incomplete, we will contact you and send your order again. You only pay the shipping costs for the second shipment (€4.95 in the Netherlands, €6.95 in Belgium), even if your first order was shipped free of charge.
7.4 If a parcel is lost because the address you provided was incorrect or incomplete, we will try to recover it together with PostNL. If that is not possible, we are unfortunately unable to offer a free replacement or refund.
7.5 If you are not at home, PostNL follows its usual delivery procedure, for example a new delivery attempt or delivery to a PostNL point.
8. Cancelling your order
8.1 Has your order not been shipped yet? Cancel it using the "Withdraw from purchase" button in our webshop or email us at info@byunde.com. You do not need an account. We will then not ship your order and will refund the full amount, including shipping costs.
8.2 If your order has already been shipped or received, our Returns and Refund Policy applies. You have a 14-day cooling-off period, you return the parcel yourself and the return costs are at your own expense. For hygiene reasons, we cannot take back training pants whose seal has been broken.
9. Risk during shipping
9.1 Until you receive your order, loss and damage are at our risk. You therefore bear no risk during the transport we arrange, except in the situation described in article 7.4.
10. Stock
10.1 We keep the stock levels in our webshop as up to date as possible.
10.2 If a product turns out to be out of stock after you have ordered, we will let you know as soon as possible. You can then choose to wait or to get your money back.
11. Contact
Do you have a question about your order or shipping? Email us at info@byunde.com.
Shoptique, trading as Undé Jean Jonxisstraat 32 3075 RT Rotterdam The Netherlands
Chamber of Commerce (KvK): 99102552 VAT ID: NL005372068B44 Website: byunde.com