Refund policy

This is a translation. In case of any difference, the Dutch version applies.

Last updated: 16 October 2026

At a glance

  • 14-day cooling-off period after you receive your order.
  • Sealed for hygiene reasons. You can return unopened training pants. Once the seal is broken, we can no longer take the pants back.
  • Register your return using the "Withdraw from purchase" button on our site or via info@byunde.com.
  • Send it back yourself, with track & trace. Return costs are at your own expense.
  • Money back within 14 days of registering your return.
  • Something wrong with your training pants? We will always sort it out, even if the seal has been broken.

1. General

1.1 This policy applies to consumers who order via byunde.com, the webshop of Shoptique, trading as Undé.

1.2 This policy does not affect your statutory rights as a consumer.

2. Cooling-off period

2.1 You have a 14-day cooling-off period. It starts on the day after you receive your order. If your order arrives in several parcels, the cooling-off period starts after you receive the last parcel.

2.2 Within the cooling-off period, you can withdraw from your purchase without giving a reason.

2.3 Please handle the product and its packaging with care during the cooling-off period.

3. Sealed training pants

3.1 For hygiene reasons, each pair of training pants is packed and sealed. Through the transparent bag you can see the print and size without breaking the seal.

3.2 If you break the seal of a pair of training pants, the right of withdrawal lapses for that pair. You can then no longer return it.

3.3 You can return unopened training pants as normal, even if you have opened other pairs from the same order.

3.4 Not sure about the size? Check the size chart on the product page first, or email us before opening a bag. We are happy to help.

3.5 The seal does not affect your rights if something is wrong with a pair of training pants. See article 8.

4. Registering a return

4.1 Via our site. Click "Withdraw from purchase" at the bottom of any page on byunde.com or in your order confirmation. You do not need an account. Enter your name, order number and email address, choose which training pants you want to return and confirm your request. You will immediately receive a confirmation email with instructions for sending your parcel back.

4.2 Via email. You can also register your return by emailing info@byunde.com with your name, order number and the training pants you want to return. You may also use the model withdrawal form at the bottom of this page.

4.3 Giving a reason is not required. If you do, it helps us improve Undé.

5. Sending it back

5.1 Send your return within 14 days of registering it to:

Undé Jean Jonxisstraat 32 3075 RT Rotterdam The Netherlands

5.2 You send the parcel yourself. The cost of returning it is at your own expense.

5.3 Send your return with track & trace and share the code with us by replying to your confirmation email, or via info@byunde.com. Keep your proof of shipment until you have received your refund.

5.4 Return the training pants unopened and in their original packaging, packed securely so they are not damaged in transit.

5.5 We cannot accept parcels with insufficient postage.

6. Refund

6.1 We will refund you within 14 days of registering your return. We may wait to refund until we have received your parcel or until you have shown with the track & trace that it is on its way.

6.2 If you return your entire order, we will refund the purchase price and the original shipping costs.

6.3 If you return part of your order, we will refund the returned training pants. In that case we do not refund the original shipping costs.

6.4 If you bought training pants at a bundle discount, for example in a set of 3 or 6, and you return part of them, we charge the pairs you keep at the price that applies to that quantity: if you keep 1 or 2 pairs, the standard price per pair applies; if you keep 3 to 5 pairs, the per-pair price of the 3-pack applies. If you keep fewer than 3 pairs, we also charge the shipping costs you would otherwise have paid, and you return the free wash bag. We refund the difference with what you paid. Example: you order 3 pairs for €47.95 and keep 1. That pair costs €20.00 and shipping €4.95, so you get €23.00 back.

6.5 We refund using the same payment method you used, unless we agree otherwise. This is free of charge.

6.6 If an unopened pair is returned damaged or incomplete because it was not handled with care, we may deduct the loss in value from your refund.

7. Exchanges

7.1 We do not offer direct exchanges. If you would like a different size or print, return the unopened pair and place a new order.

8. Something wrong with your training pants?

8.1 You are always entitled to a product that is in good order. This is separate from the cooling-off period and the seal.

8.2 Have you received a wrong or damaged product, or does a pair break during normal use? Email us a few photos via info@byunde.com. We will send a new pair or refund you. In that case, the shipping costs are on us.

8.3 Please report a defect as soon as possible, and in any case within 2 months of discovering it.

8.4 Normal wear from wearing and washing, or damage caused by not following the washing instructions, is not covered.

9. Cancelling before shipping

9.1 Has your order not been shipped yet? Cancel it using the "Withdraw from purchase" button or email us. We will then not ship your order and will refund the full amount, including shipping costs.

10. Contact

Questions about a return? Email us at info@byunde.com.

Shoptique, trading as Undé Jean Jonxisstraat 32 3075 RT Rotterdam The Netherlands

Chamber of Commerce (KvK): 99102552 VAT ID: NL005372068B44

Model withdrawal form

Would you like to withdraw from your purchase and prefer not to use the button on our site? Copy this form into an email to info@byunde.com, or print it and send it by post.

To: Shoptique, trading as Undé, Jean Jonxisstraat 32, 3075 RT Rotterdam, The Netherlands, info@byunde.com

I hereby give notice that I withdraw from my contract of sale of the following products:

  • Products:
  • Order number:
  • Ordered on / received on:
  • Name:
  • Address:
  • Signature (only if this form is submitted on paper):
  • Date: